| 關 鍵 詞： |
情緒勞務；教保服務人員；幼兒園 |
| 中文摘要： |
本研究採用文獻分析法（literature review）瞭解教保服務人員情緒勞務之定義、影響因素與相關研究，以供未來相關研究之參考，本研究依據文獻分析結果提出以下建議：（一）形塑教保服務人員專業地位；（二）重視公私立幼兒園文化差異之事實；（三）持續進行臺灣教保服務人員情緒勞務相關之研究。
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| 英文關鍵詞： |
emotional labor；preschool educator；preschools |
| 英文摘要： |
This study adopted literature review to understand the definitions and influencing factors of the emotional labor of preschool educators. The results can be a reference for future research. Recommendations were proposed as follows according to the research results: (a) the professional status of preschool educators should be established; (b) cultural difference between public and private preschools should be emphasized; and (c) studies related to the emotional labor of preschool educators in Taiwan should be conducted continuously.
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| 目 次： |
壹、緒論
貳、教保服務人員情緒勞務
參、結論與建議
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