法學期刊
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論著名稱: 醫療關懷理論與實務(二)病人關懷
編著譯者: 李詩應
出版日期: 2017.10
刊登出處: 台灣/月旦醫事法報告第 12 期 /96-102 頁
頁  數: 4 點閱次數: 116
下載點數: 16 點 銷售明細: 權利金查詢 變更售價
授 權 者: 李詩應
關 鍵 詞: 抱怨期待感受滿意關懷
中文摘要: 源自西方的科學及各項專業的共通特點是理性至上,身為科學人一份子的反思下,醫事人員也要找回愛與關懷的力量,重視與病人的關係以及他們的感受與期待,不要忽視小事情,因為隱藏在背後的心態問題很可能造成大災難。重視病人感受並非只是討好他們、完全照他們的想法去滿足,而是要以關懷的理念 ,給予真正需要的支持與成長為目標,才是能夠兼顧各方需要,持續整體改善的最佳做法。
英文關鍵詞: complaintexpectationperceptionsatisfactioncaring
英文摘要: Healthcare, part of western science, is rationalism. In reflection as well, healthcare workers (HCW) must find power of love and caring. Attention of relationship with patient and their perception and expectation is HCW's important task, too. HCW must not neglect small things, because the altitude behind it could be the source of disaster. To give high attention toward patients is not just to please them and fulfill all their positional demands. Rather, under the concept of caring, the most important thing is to give them support of underline true needs in the purpose of improvement. Only then, the caring will meet all parties needs and earn continue improvement of not only all attended parties and whole society as well, thus the best way.
目  次: 例一:改變診間的只是已經貼了,人員也告知了,為何民眾還是抱怨連連?
例二:等電梯
例三:機場滿意度
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